Knowledge base

Knowledge base

Knowledge base

FAQ

Answers to the most frequently asked questions

What is Kiiper and what does it do?

Kiiper is a cloud-based solution that automatically extracts information from searchable bank statements and converts it into formats that can be easily imported into accounting software. This is convenient when automated bank feeds are not available or connected.

What are the benefits of using Kiiper?

Kiiper saves users time and effort by automating the import of bank statements into accounting software, improves the accuracy of imported transactions, and monitors bank reconciliation status (only available when using Xero).

Who should use Kiiper?

Kiiper can be used by small businesses, large enterprises, or accounting firms that use accounting software to track their own finances or the finances of their clients, and want to automate the process of converting bank statements into the compatible formats.

How does Kiiper work?

Kiiper integrates with Xero and QuickBooks to accelerate the bank accounts registration process. With other systems, bank accounts can be added manually. Once bank accounts are registered, searchable bank statements are imported into Kiiper and user can select the accounting software and specific format that they want to export the information to. Then, the format is manually imported into the accounting software.

What information is extracted from bank statements?

Kiiper extracts the following information from bank statements:
- Business name.
- Account number.
- Beginning and ending date.
- Beginning and ending balance.
- Transaction's date, reference, description and amount.

What are the different pricing plans for Kiiper?

Kiiper offers two types of pricing plans: on-demand purchases and monthly subscription plans.
On-demand purchases are ideal for businesses that need to convert a small number of bank statements on an ad hoc basis. The price per bank statement conversion is US$ 1.
Monthly subscription plans are ideal for businesses that need to convert a large number of bank statements on a regular basis. There are three subscription plans for businesses and three subcription plan for groups of businesses or accounting firms. The following table compares the different subscription plans:

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What security measures does Kiiper use to protect my business data?

Kiiper uses a variety of security measures to protect your business data, including:
- Access controls: Kiiper uses access control to ensure that only authorized users can access your business data. This includes using strong passwords and two-factor authentication.
- Encryption: Kiiper encrypts your business data at rest and in transit. This means that your data is protected even if it is intercepted by unauthorized individuals.
- AWS storage and backup: Kiiper stores your business data on Amazon Web Services (AWS), which is a world-class cloud computing platform. AWS uses a variety of security measures to protect your data, including encryption, access controls, and physical security.

What are the users' profiles and their privileges?

Kiiper handles three user profiles: Owner, Admin & Standard.

Owner: has the highest level of privileges and can do the following:
- Create, transfer, and cancel the subscription.
- Set up and change payment methods.
- Make on-demand purchases, subscribe to a plan and purchase additional conversions, and make changes in the subscription's plan.
- Create, edit, and/or delete users.
- Create, edit, and/or delete companies and company groups.
- Manage bank accounts, files and bank statements' conversions.

Admin: has a high level of privileges and can do the following:
- Set up and change payment methods.
- Make on-demand purchases, subscribe to a plan and purchase additional conversions, and make changes in the subscription's plan.
- Create, edit, and/or delete users.
- Create, edit, and/or delete companies and company groups.
- Manage bank accounts, files and bank statements' conversions.

Standard: has limited level of privileges and can do the following:
- Create, edit, and/or delete companies and company groups.
- Manage bank accounts, files and bank statements' conversions.

What is a searchable bank statement?
A searchable bank statement is a .pdf, .csv, .xls, .xlsx or .txt file, that includes text that can be searched upon using the standard search functionality and it can be selected and copied from the file.
Does Kiiper convert non-searchable bank statements?
Not for now. Kiiper does not convert bank statements in non-searchable formats. We will guide you to download searchable bank statements for you to save money on its conversion.
What is a monthly bank statement for Kiiper?
It is a document with bank transactions for no more than 32 continuous days, no matter if it includes transactions for two months (we consider bank statements with non-calendar periods).
What happens if Kiiper can not convert a searchable bank statement?

If the bank statement is in a searchable format, the only reason Kiiper can not convert it, is because it is the first time that specific bank statement has been registered in its database. The first conversion will take up to 8 business hours and it will not be deducted from your available conversions' balance.

Does Kiiper offer a free trial?

Yes. Free trial includes:
- 1 business
- 5 conversions
- All supported downloadable formats
- 1 user with Owner profile
- Standard training and customer care
- Apps integrations
- Reconciliation dashboards
- Conversion period of 30 days after signing up

What happens after my free trial?
Once your conversion period ends, your account will be placed in status "On hold" until you purchase conversions or subscribe to a monthly plan. If no purchase or subscription has been made after 90 days, the account will be set as "Inactive" and your business and bank accounts' information, statements, conversions and integrations, will be deleted from the database. You can reactivate your account at any time, by purchasing conversions or subscribing to a monthly plan.
How can I purchase conversions?
You can purchase conversions at any time by entering your debit or credit card information. Once your card is charged, your purchase will be billed in advance (minus discounts and plus taxes, as applicable), and you will be able to access the features immediately. If you make the purchase before completing your free trial, the unused conversions will be carried over to your account.
Can I access some features when I purchase conversions?
Yes, in addition to the number of conversions, you can access the following features:
- Unlimited businesses.
- All supported downloadable formats.
- Unlimited storage.
- 1 user with Owner profile.
- Standard training and customer care.
- Conversion period of 60 days after your purchase
What happens after the conversion period ends?
Once your 60 days conversion period ends, your account will be placed in status "On hold", until you make a purchase or subscribe to a monthly plan. Unused conversions are non-refundable. If no purchase or subscription has been made after 90 days, the account will be set as "Canceled" and your business and bank accounts' information, statements, conversions and integrations, will be deleted from the database after 360 days. You can reactivate your account at any time, by purchasing conversions or subscribing to a monthly plan.
How can I upgrade to a monthly subscription?
You can upgrade to a monthly subscription at any time by entering your debit or credit card information (if not on file). Once the card is charged, your monthly subscription will be billed in advance (minus discounts and plus taxes, as applicable), and you can access features immediately. If you subscribe to a monthly plan with your free trial or conversions purchase uncompleted, the unused conversions will be transferred to your account.
When do the monthly subscriptions renew?
The fee will be charged, through the card on file, on the subscription's anniversary date. Your monthly subscription will be billed in advance (minus discounts and plus taxes, as applicable), and renewed automatically. The anniversary date is the first bill's day, except for subscriptions activated on February 29th or the 31st of each month, that will be set on the 1st. Billing periods will be adjusted based on the calendar, as applicable.
What happens if my subscription fee charge fail?
If your subscription fee charge fails, you will have a one-month grace period to update your card's information. During this period, you will still have access to your plan's features and be able to use your rolled-over conversions. Once the charge is successful, your current billing period's conversions will be credited to your account. If the charge has not been processed by the end of the grace period, your subscription will be set as "Canceled" and any pending conversions will not be refunded.
What happens if I need more conversions than included in my plan?
Kiiper allows you to purchase additional conversions on an as-needed basis, occasionally or regularly, so that you only pay for the conversions you require. These conversions will be credited to your account in the current billing period and rolled over based on the length of your plan's unused conversions period.
What happens if I do not use all conversions in my current billing period?
Unused conversions, whether included in your plan or purchased separately, will be rolled over as follows: i) 5, 15 and 30 plans: up to 30 days and ii) 50, 200 and 500 plans: up to 60 days.
What happens if Kiiper can not convert a searchable bank statement?
If the bank statement is in a searchable format, the only reason Kiiper can not convert it, is because it is the first time that specific bank statement has been registered in its database. The first conversion will take up to 8 business hours and it will not be deducted from your available conversions.
How do I know when to upgrade my plan?
You can upgrade your plan when you consistently need more conversions than your current plan allows, or when you want to access the features of the next plan. However, you can also purchase additional conversions based on your requirements.
I want to upgrade my plan. When do I start getting the updated bill?
You will be charged the price difference between your new and current plans to the card on file and billed in advance (minus discounts and plus taxes, as applicable) and you will immediately gain access to the difference in conversions between such plans and all the benefits of your new plan.
Kiiper will downgrade my plan automatically?
Kiiper will not automatically downgrade your plan, as we do not know your future conversion needs.
I downgraded my plan. When do I start getting the updated bill?
Your previous plan pricing and features will remain active until the end of your currrent billing period. The pricing and features downgrade will take effect the day after.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time and your plan's features will remain active until the end of your current billing period. Your account will be canceled and unused conversions will be non-refundable.
Can I access my bank information in Kiiper if my account is canceled?
Yes, once your account is in status "Canceled", your business and bank accounts' information, statements, conversions and integrations, will remain in our database for 360 days. You can reactivate your account at any time, by purchasing conversions or subscribing to a monthly plan.
For more FAQs, please go to Knowledge base section.